Policies & Procedures

A. Ordering Procedures

• a. Orders may be placed at any time through our website. However, orders are processed and confirmed in the order that they are received only during normal business hours.
• b. Pickup days and hours: Monday–Friday, 8:30 AM – 4:30 PM (We are closed Saturday and Sunday)
• c. Pickup orders must be placed by 12:00 PM (noon) at least one business day prior to pickup.
• d. Order deadlines for deliveries vary based on the customer location and distance from our facility. Contact our customer service team for order delivery information specific to your area.
• e. Pickup minimum order size: $500.00
• f. Orders may be placed:
  • i. Online
  • ii. Phone: (717) 738-0454
  • iii. Fax: (717) 738-0418
  • iv. Email: [email protected]
• g. Customers can start an order up to two weeks prior to their order deadline.

B. Payment Terms

• a. First time delivered orders must be paid for prior to the order shipping from our facility.
• b. All other delivered orders are shipped COD unless prior arrangements have been made such as having a credit card on file or successfully applying for credit terms.
• c. Payment for orders that are picked up at our warehouse is due upon pickup unless prior arrangements have been made.
• d. Net 7-day credit terms may be extended only after completion and approval of the Denver Wholesale Foods credit application.
• e. Accepted payment methods include:
  • i. Company or personal checks (with approved terms)
  • ii. Certified check or money order
  • iii. ACH or wire transfer
  • iv. Credit cards (MasterCard, VISA, Discover)
  • v. Cash (customer pickups only)

C. Delivery Procedures and Freight Rates

• a. The Denver Wholesale Foods logistics department can facilitate delivery to most locations in the continental U.S. via third-party carriers.
• b. Freight rates vary by delivery location, weight, and pallet count. Many carriers use a fuel surcharge to account for fluctuations in fuel prices.
• c. The customer is responsible for the total actual cost of freight. However, our logistics coordinators will provide the service of hiring a carrier and arranging the freight for our customers at no additional cost.
• d. Customers may also hire their own third-party freight carrier for pickup and delivery.
• e. Cash payments are not accepted by carriers.
• f. Manual unloading fee: $10–$15 per pallet if unloading must be done by hand off the back of the truck.
• g. There is no unloading fee if the customer has a dock or forklift for unloading.

D. Return Policy

• a. All discrepancies or return requests must be reported within 48 hours of delivery to receive credit.
• b. Returns require authorization from the Denver Wholesale Foods customer service department.
• c. Credits will be given for defective, damaged, missing, or miss-picked items.
• d. There is a 5% restocking fee (minimum $10.00) for all other returns.

E. Catalog & Date Legends