Policies and Procedures
A. Credit Terms – Net 7 day payment terms will be extended only upon completion and approval of Denver Foods credit application.
B. Ordering Procedures, Minimums, & Freight Costs – Orders can be placed anytime through the website, however, they will only be processed and confirmed during normal business hours, and they can only be picked up Monday-Friday and 8:30 AM-4:30 PM. Pickup orders must be placed by 12:00 PM, and 24 hours before your preferred pickup date. Delivery orders must be placed by 12:00 PM, two business days ahead of your delivery day.
Denver Foods can provide delivery to most locations via third party carriers. Freight rates and minimum order size will vary depending on delivery location and number of pallets being shipped.
For pickups, a $500.00 minimum will apply. Orders can be placed online, via phone: (717) 738-0454, by Fax: (717) 738-0418, or by email to orders@denverfoods.net
If you would prefer, you can arrange for your own freight carrier to pick up your order.
C. Delivery Schedule & Procedure – Denver Wholesale Foods can facilitate delivery to most
locations via third party carriers. Denver Logistics handles many of our logistical needs. They
schedule the orders before delivering and are able to handle COD payments and returns. They do not
handle cash, so choose from the payment options listed below. However, for certain locations we need
to use other carriers. Freight rates will vary depending on a combination of delivery location, weight,
and number of pallets being shipped. There will be a manual unloading fee of $10-$15 per pallet,
depending on delivery location, whenever the product must be physically unloaded off the back of
the truck. There is no extra charge if the customer has an unloading dock or unloads off the back of
the truck with a forklift. Delivery orders must be placed by 12:00 PM, two business days ahead of
your delivery day. In some cases, greater lead times will apply.
D. Payment & Return Policy – Denver Foods will accept the following payment options: Company or Personal checks if terms have been established, and Certified Check, Money Order, and Credit Card (MasterCard & VISA) if no terms have been established.
All returns or discrepancies on this invoice must be reported within 48 hours of delivery in order to receive credit. All returns or credits must be authorized by a Denver Wholesale Foods customer service person. There will be no charge for customers who return defective, damaged, or mispicked products. There will be a restock fee of 5% with a minimum of $10.00 for any item returned for any other reason.
E. Pallet Exchange – Denver Foods requires pallet exchange for all orders that leave the warehouse on pallets. Please be mindful of this and prepared when you receive a delivery and especially when you pick up at our warehouse, if you intend to take product away on pallets.
Catalog Legend Key – F = Frozen R = Refrigerated D = Dry I = Institutional/Foodservice C = Continuity Item
S = Special Price # = Check weight item
Date Legend: PD - Production Date UB - Use By Date BB - Best By Date FB - Freeze By Date CS - Date on Case Only SB - Sell By Date EX - Expiration Date
CC Authorization Form